📦 Have a Question About Shipping

For questions about shipping methods, including FedEx Home, Ground, or International:
📞 Text us Monday–Friday, 9 AM–5 PM Eastern Time: (615) 669-4496
💻 Or visit: https://support.condomdepot.com — available 24/7

🕒 Business Hours & Shipping Schedule

  • Closed on weekends
  • Orders ship Monday–Friday only
  • Order by 2 PM Friday for same-day shipping before the weekend
  • Orders received after hours on Friday ship Monday
  • We observe all federal holidays
  • Warehouse Location: Florida — May close during hurricane season for staff safety

🕵️‍♂️ Discreet Billing & Shipping

  • Billed under: Yabai Distribution LLC – the word “condom” does not appear on your bill
  • Shipped in a plain, unmarked box
  • Return address:
    Returns Department
    Clearwater, FL 33762
  • The word “condom” will never appear on the box

🇺🇸 U.S. Shipping Options & Rates

USPS First Class (7–10 Days)

  • Free Shipping on U.S. orders over $49
  • Ships to: USA, Puerto Rico, USVI, Military (APO/FPO)
  • Order by 2 PM ET Mon–Fri for same-day shipping
  • No guaranteed delivery date
  • Includes delivery confirmation
  • We ship to PO Boxes

USPS Priority Mail (2–4 Days) – From $5.95

  • Delivers to: PO Boxes, AK, HI, Military, PR, Guam, USVI
  • Order by 2 PM ET Mon–Fri for same-day shipping
  • Tracking number included\

UPS Next Day Air – From $19

  • Guaranteed by 5 PM next business day
  • No weekend/holiday delivery
  • No PO Boxes, APOs, FPOs
  • Order by 2 PM ET Mon–Fri

UPS 2nd Day Air – From $12.99

  • Guaranteed delivery on the second business day
  • Same restrictions as Next Day Air
  • No PO Boxes, APOs, FPOs
  • Order by 2 PM ET Mon–Fri

UPS Ground – Time Varies

  • Order by 12 PM ET Mon–Fri for same-day shipping
  • No delivery on weekends or holidays
  • No PO Boxes, APOs, FPOs

IMPORTANT NOTES:

⚠️ Bulk case orders (500+ condoms) do NOT qualify for free shipping
❗ Shipping fees are non-refundable
🔁 Double-check your shipping address — undeliverable orders may take up to 14 days to be returned and will require a second shipping fee

🌍 International Shipping

We ship worldwide but only to the credit card billing address.

🌐 Shipping Methods

  • Global Express International
  • Global Priority International
  • Global First Class International
    Shipping costs are calculated at checkout based on destination and weight.
    📦 Processing time: 1 business day

🧾 Labeling by Country

  • Canada: Labeled “Health Devices”
  • UK: Labeled “Condoms” (No VAT)
  • Other Countries: Labeled “Beauty Aids”

🚫 We Do Not Ship To: Ghana, Nigeria, Russia, or any former USSR countries

📌 Important Notes for International Orders

  • You are responsible for customs duties, taxes, and fees
  • We are not responsible for delays, holds, losses, or damage
  • No refunds for returned or undeliverable international orders
  • Orders cannot be rerouted, recalled, or edited after shipping
  • Placing an international order is at your own risk